Lipa Bay Residence
Koh Samui
Recenzje
Nice quiet spot right on the beach clean air conditioned rooms water provided. Attentive host. Clean pool
Our experience staying here was unfortunately quite disappointing. During the stay we experienced several issues with the property. The WiFi connection was very unstable and often did not work properly inside the house, which was a serious problem for us because we work remotely. There was also a leaking kitchen sink that remained unresolved for several days, and some basic maintenance seemed to be lacking. The cleaning standards were also below expectations. After a scheduled cleaning, the kitchen area was left dirty and not properly cleaned, which was surprising for a long-term stay. Before arrival we were informed that the property we originally booked was not available and we were moved to another house. Later we were offered to move again but only after paying an additional 4,000 THB in cash, which created confusion and unnecessary stress. Communication with the host was also difficult. When we raised these issues, the responses were often defensive rather than helpful, which made resolving the problems harder than it should have been. The security deposit was mostly returned after electricity costs, which we appreciate, but overall the experience did not meet the expectations we had when booking. Future guests should make sure to clarify all property details, maintenance conditions and any additional charges before arrival.
First of all the location of the hotel is great and the views are absolutely amazing! Also thai staff is really friendly. The cleanliness of the rooms at first is just great aswell. However, if you expect hospitality from the owner, you’re in bad luck because what we got from the get go was not good😂 at the check-in the first thing the owner says is our homecountry is not friendly towards his. (As if this has anything to do with us, or our stay in the hotel). He then proceeds to tell us the wi-fi password and absolutely nothing else. The first few days go okay since we don’t interact with the owner at all. When we ask for the laundry room password, he gives it to us and says we must wash minimum 8 kilograms of laundry (which is an insane amount of laundry😂) he doesnt give anymore instructions. The next day he sends a message that he watched from the security camera that we have used the laundry machines wrong because we tried to switch the program and didnt have 8 kilograms of laundry. It felt kinda disturbing knowing that he watches so closely our doings through the security cameras. The next day we asked if we could have our room cleaned, he said yes room will be cleaned today. The day goes by and our room isn’t cleaned, we think maybe the next day it will be cleaned. But no. 2 days go by and we ask again if we have our room cleaned. He messages us and says that cleaning lady have tried to get to us twice? We havent seen or heard this. If the cleaning lady doesnt have a key and we need to be present while cleaning takes place, why not tell us this in advance? It seems the owner is deliberately being as hard as possible towards us for some unknown reason. We were there for a week and didn’t get cleaning once. All the other reviews praise the owners friendliness and we didn’t get to experience it at all. I hope you reconsider your stay here if you don’t share the same heritage as the owner. Otherwise i wouldn’t be surprised if your stay was the same as ours.
A great location, just as I requested. Secluded, the rooms are more than comfortable for the star rating they claim. All amenities (restaurants, fruit and vegetable stalls, massages, beach clubs, Top's 24-hour bar) are within walking distance, or you can get there in about 10 minutes by private transport (if you want). And the sea!!!! The best on the island!!! (I drove around it all.) Everything was perfect for me. I'm absolutely delighted! Grigory, the manager, certainly played a role in creating this impression! Thank you!!!
